Frequently Asked Questions
Natural skin rituals and botanical care, simplified.
Are Seagrape Apothecary products 100% natural?
Yes, we prioritize botanical integrity. All our formulations are crafted using plant-based ingredients, cold-pressed oils, and steam-distilled essential oils without synthetic fragrances or parabens.
How long will it take for my order to arrive?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take up to 14-21 days depending on the destination.
What is your return policy for skincare items?
Due to the artisanal and hygienic nature of our products, we cannot accept returns on opened skincare. However, if your product arrives damaged or if you have an adverse reaction, please contact us within 14 days for a resolution.
Are your products cruelty-free and vegan?
Absolutely. We never test on animals, and all of our current offerings are 100% vegan, containing no beeswax, honey, or animal-derived silk.
How should I store my apothecary products?
To preserve the potency of our natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and moisture.
Do you offer wholesale opportunities for boutiques?
We love partnering with like-minded retailers. Please reach out via our contact page with your shop details and tax ID to receive our current wholesale catalog.